I Am an Angry Customer III

Continuing from yesterday...

I said to the manager, the engine is working fine, the radio is working fine, but the stereo cassette unit still does not play. The manager said, in kind of a huff, “O.K., take the car down to Circuit City and have them put in a unit of comparable value and send me the bill.”

This did not impress me. Why am I is a customer having to take the car to be fixed?  Why isn't he sending his parts manager to get the replacement? Why are they not installing it? Let me give you a tip here:  don't ask the customer to fix the problem you created and send you the bill. That's not good service. I said, “You know, I would rather not do business with you again.”

I had reached my limit as a customer. I could no longer tolerate the level of poor service I was experiencing.  I walked out a very frustrated and angry customer.