I Am an Angry Customer II

...Continuing from yesterday's blog, "I Am an Angry Customer." 

“We didn’t touch anything inside the car!” Is that a positive or negative beginning? Also, if you address the customers concern but you act like it's a pain do you score any points? My feeling about Firestone has taken a turn for the worse.

The manager said, “We’ll look into it.”

Several hours later, he called me to say they had fixed the problem.  I returned to the Firestone and sure enough, the manager turned on the radio part of the JVC unit and it worked.  I thought “OK they fixed it.” The thanked them and left. My experience at Firestone up to this point is bad but I might come back because they quickly fixed the problem.

But as I was driving home, I put a stereo cassette in and it didn't work. They fixed part of the unit (the radio) but left another part broken - or they didn’t even check it. How do I feel as a customer?

I turned my car around and headed back to Firestone for the 5^th time that day. I am angry customer.