Everyone is a customer!

Everyone is a customer!

"Bill is world class! The best of the best. Use him, across your company. Everyone is a customer! I always tell all our employees, you have internal and external customers and all need to feel special and taken care of. No matter how tough it gets, if your service is impeccable you will succeed. If you want to be the best and stand apart, you better follow through on your commitments, cut the excuses and make it happen. Bill teaches you that and a lot more. You can't put a dollar figure on how important the knowledge he shares. His knowledge is priceless."  Mark Hamade 

Thanks Mark! Often I find employees that think customer service is someone else's job. They fail to see that the way they treat their co-worker is often the way the co-worker turns around and treats the customer! The golden thread of service runs throughout the organization. Each employee must see their personal impact on service. That's why I take time in the workshop to talk about alignment. Understanding my job as it relates to the customer is key. Nothing is more exciting than seeing everybody in a company rowing in the same direction with a renewed commitment to service!